Business Manager

Company Name:

New York, New York

Approximate Salary:
Not Specified

Job Category:


Position Type:
Full Time

Required Experience:
Mid-Senior Level

Required Education:
Bachelor’s Degree

Date Posted:
January 21, 2020

At GLOW (, we’re a dedicated team of well-rounded strategists and creatives committed to making our client’s brand stand out on social and beyond.  The GLOW team is jam-packed with photographers, illustrators, screenwriters, comedians, designers and editors who infuse each piece of work with unique perspective and treat every assignment like a passion project.  Our developers and designers consistently push the limits of what’s possible — oftentimes leading to the creation of proprietary technology, giving our partners an edge.

As the GLOW Business Manager this individual will work alongside the Business Management team, cross-functional project teams, and related departments to interpret and articulate Client business and financial requirements into effective Client-related business documents, budgets, and financial reports.  The Business Manager will be primarily responsible for the documentation and financial accuracy of assigned Client-related billable documentation (CBD) such as RFP, RFQs, SOWs, Invoices, etc.  This individual will lead designated audits, provide analytical insight, and assist in the development and management of CBD-related business process improvement solutions.  Overall, the Business Manager will be accountable for all assigned CBD documentation and aggressive CBD-related deadlines while keeping a keen focus on CBD task tracking and GLOW best practices in order to meet or exceed stakeholder expectations.

The GLOW Business Manager must have existing agency or similar corporate experience managing Client-related billable documentation.

Role and Responsibilities

Business Management

  • Client Billable Documents (CBDs) – Responsible for the creation, management, and financial accuracy of assigned CBDs types: Inquiry, Bid, and Contractual (fully-executed documents).  The Business Manager will partner with the GLOW Finance Team, cross-functional project teams and department teams to ensure that all CBD deliverables captured, documented, reconciled, and archived per documented Standard Operating Procedures (SOPs) and Business Rules (BRs)
  • Requirements Management – Assesses scope and accountable for identifying/documenting all deliverable
  • Financial Management– Accountable for assigned CBD financial budgets and reconciliations
  • Business Requirements Documentation (BRD)– The Business Manager will formalize business requirements (business and technical) using business writing skills, data mapping, and data modeling techniques
  • Business Management Reporting– The Business Manager will generate / publish weekly, monthly, and quarterly updates
  • Program Audits– As designated, the Business Manager will audit and reconcile program/project deliverables against CBD Contracts.  Where applicable, the Business Manager will provide business process improvement recommendations
  • Business Management Assignments– The Business Manager will manage Client Corporate Document (CCD) requests and ad hoc projects as assigned

Project Management

  • Assignments– Creates + executes assignments and revises priorities as appropriate to meet changing needs
  • Risk– Minimizes GLOW exposure and risk
  • Document Management– Ensures project documents are complete, current, and archived appropriately

Professional Qualities

Teamwork, Organizational, and Operations

  • Business Documentation– Ability to articulate and document complex deliverables into concise messages
  • Financial Experience– Can integrate accounting and auditing experience into all assignments 
  • Solutions Focus – Strong analytical and problem-solving abilities
  • Compliance– Work in accordance with and helps to enforce GLOW standard policies and procedures
  • Business Process– Effectively applies GLOW and PMBOK® project methodologies
  • Collaboration– Motivates teams to work together in the most efficient manner
  • Knowledge Management – Builds a knowledge base by projects and workstreams
  • Knowledge Transfer – Keeps track of lessons learned and shares those lessons with team members
  • Relationship Management – Consistently acknowledges and appreciates each team member’s contributions
  • End-User Documentation – Experience producing end-user and technical support materials

Core Competencies


  • Communicates effectively with colleagues to identify project needs, updates, and changes
  • Proposes alternative solutions
  • Resolves and/or escalates issues in a timely fashion
  • Can communicate difficult/sensitive information tactfully


  • Business Systems / Applications (Word, Excel, PowerPoint) – Intermediate level
  • Collaboration Tools (MS SharePoint, etc.) – Intermediate level
  • Project Management Software Experience – Ideal, not required
  • Data Mapping and Modeling – Ideal, not required 

Minimum Qualifications

  • Business Management: “Agency-style” Business Mgmt Services – Five+ years of experience
  • Business Systems / Applications – Five+ years of experience
  • Program / Project Management – Five+ years of experience, a plus
  • Project Management Academic Education – A plus
  • Project Management Institute (PMI) or similar certification– A plus